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Q: What is your return policy?

At the moment, returns &amp; exchanges are only available for damaged, misprinted, or defective products. Any claims for such must be submitted within 2 weeks of the products estimated delivery date. If any of these apply, please contact us at support@OHKOapparel.com - include your order number and photos of the mislabeled item.

Frequently Asked Questions

General Questions, Shipping, Returns, & More

When will I receive my order?

Usually, it takes 3-7 days to fulfill an order, after which it's shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3-4 business days.
Canada: 5-8 business days.
Europe: 6-8 business days.
Australia: 2-14 business days.
Japan: 4-8 business days.
International: 10-20 business days.

How much is shipping?

Shipping fees will be provided to you at checkout, and vary by product.

Our shipping rates are provided to you at the amount we are charged to send our product out to you.

What if I forgot to use my discount code?

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it is not possible for us to adjust it. Please ensure all information is inputted and correct before submitting your order, including your discount code.

Can I change my order once it's placed?

Although we wish we could accommodate all changes, once an order has been confirmed, it is not possible for us to change it. Please ensure all your information is correct before submitting your order.

What is your return policy?

At the moment, returns & exchanges are only available for damaged, misprinted, or defective products. Any claims for such must be submitted within 2 weeks of the products estimated delivery date. If any of these apply, please contact us at support@ohkoapparel.com - include your order number and photos of the mislabeled item.

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